Introduction
Aim
To develop understanding of cultural diversity and how to manage it effectively to improve workplace relationships, teamwork, productivity, community relationships, customer service and competitiveness.
Objectives
- Learn about cultural diversity in the workforce
- Identify the actual and potential impacts and benefits of cultural diversity
- Increase your understanding of culture and cross-cultural interactions
- Develop your cultural awareness and cross-cultural communication skills
Outline
- Understanding Diversity Management
- What Is Workplace Diversity?
- What is Diversity Management?
- Stages of Diversity Management Development
- Cultural Diversity in Higher Education Environment
- Managing Culturally Diverse Teams